Prominent Coffee Chain & Other Brands


  • INDUSTRY: Food & Beverage Retail
  • USE CASE: Operational Growth Tracking and Management
  • COMPANY SIZE: 400 U.S. stores, presence in 10 countries
  • EMPLOYEES: 4,500
  • BRANDS: 5
  • DEPARTMENT: Operational Strategy and Execution Group


  • 3 months to implement a scalable, repeatable, standardized solution for strategic growth
  • Saved over 1500 hours a year in tracking and reporting


  • Automated reporting and customer live dashboards with real-time information for better decisions
  • Cross-plan visibility to manage store operations across the organization
  • Automatic email reminders for users to provide reporting updates on a regular basis

It’s hard to focus on forward-looking growth strategies when you’re wasting time wading through project updates in your inbox. Our processes just weren’t scalable – and it was impacting the scalability of our organization as a whole. I realized we were just wasting time.

Senior Director, Operational Strategy & Execution

About this Food & Beverage Company

With five brands operating under the parent company, this coffee chain has grown to be one of the largest in the US. Yet with tremendous growth come growing pains for departments like the Operational Strategy and Execution group.

Reporting to the Chief Operations Officer, the team drives initiatives that impact retail locations across all brands in the company’s portfolio. Today, every program or initiative that impacts field operations must first pass through the Operations Strategy and Execution group. This process has successfully reduced field turnover and improved execution of corporate, operational, and strategic initiatives.

However, while achieving growth, success, and increased visibility, the team faced a new set of challenges.

The Challenge

Because the company is growing multiple brands, it faces a significant volume of both large and small initiatives. In the beginning, the team tracked projects in Microsoft Excel and PowerPoint.

In managing substantial growth across operations, the team needed increased visibility across initiatives, organization-wide.

The Senior Director of Operational Strategy and Execution needed a simple way to get an overview of the status of each high-level initiative, deadlines, and milestones, as well as each team member’s workload that Excel wasn’t providing.

“We needed to free up our employees to focus on higher-level work, which meant freeing them from the hours they spent tracking their work in Excel or PowerPoint. It was a time suck – we were spending too much time collecting and analyzing data, time that could be better spent executing.”

The Solution

AchieveIt gave this company the one one source of truth they needed that gave visibility, insights, and clarity at a glance. They can now access not only key metrics, but also the context that goes along with them. AchieveIt helps them streamline the data collection and reporting process, which helps employees spend more time on execution.

“AchieveIt gave us exactly what we needed. It’s simple to use, and provides the context, clarity, and the level of insights I was looking for.”

The Results

The team has since been able to cut our time spent tracking down to a quarter of what it used to be, which has freed up a lot of time across the team. Without spending hours fitting data into manual, standardized reporting formats, AchieveIt has saved the organization 1500 hours a year in tracking and monitoring their operational growth plans.

AchieveIt Case Study - Coffee Giant Accelerates Growth Case Study

Read How This Coffee Giant Accelerates Growth

Read how this fast growing company coffee giant increased visibility into the status of its operations, executed faster with better informed decisions, and increased the speed and accuracy of reporting.