The Top 7 Ways Customers Use AchieveIt

By Pia Adolphsen

achieveit-customers-use-plan-tracking-software

The Top 7 Ways Customers Use AchieveIt:
How Your Competitors are Succeeding with Specialized Plan Tracking Software

Did you know that AchieveIt isn’t just for strategic planning and strategy execution? Our customers use AchieveIt to track and monitor a variety of projects and plans. Using our platform, a subsidiary of one of the largest utility companies in the country reduces risk and keeps 1500 employees safe. A healthcare system uses AchieveIt to monitor critical KPIs across geographic regions – and within each department. Others level-up the execution of operational plans, track activity across large project portfolios and monitor process improvement and cost reduction initiatives.

achieveit-helps-utility-companies-amplify-efficacy-of-risk-management

UTILITY COMPANY AMPLIFIES EFFICACY OF RISK MANAGEMENT
AchieveIt has changed the way thousands of employees are kept safe on the job and is helping realize huge efficiencies in risk management processes.

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Here are the top 7 most common ways customers use AchieveIt.

1. Organizational Strategic Planning

Most organizations start by tracking their organizational strategic plan in Microsoft Excel, PowerPoint or Word. These plans typically involve setting a course for the future and developing capabilities that the organization doesn’t currently have. Since efficient plan tracking requires input from a variety of managers and directors, manual tracking in other tools becomes unwieldy and inefficient. It becomes difficult to quickly see the status of any single initiative, know how up-to-date that information is and have any sort of context around the state of the project.

Once an organization reaches this point, they’re a great candidate for immediate improvement with AchieveIt. Hal Levitt, Executive Director of Strategic Execution at Save Mart Supermarkets, says, “With AchieveIt, we can see in real-time how the staff and teams in all three divisions are making progress—or not— toward reaching goals.”

Origin Bank describes one of the major benefits of AchieveIt as the ability to structure their strategic plans in a consistent and actionable way. Senior VP of Market Analytics & Strategic Planning Regina McNeil says, “Everyone understands what we’re doing, why we’re doing it and how we’re going to get it done.”

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ORIGIN BANK STEPS UP IT’S STRATEGIC PLANNING
For years Origin Bank’s executive team used Excel workbooks to manage their corporate strategic plan and major initiatives. This clunky, siloed approach left little time and clarity for forward-thinking initiatives. AchieveIt changed everything.

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2. Departmental and Service-Line Plans

If an organization doesn’t have an enterprise-level strategic plan, they’ll often have each department or service line develop their own individual plan. AchieveIt helps organizations pull these disparate departmental plans into one centralized location, providing an overview across departments and the ability to all work together. We’ve had several customers realize that multiple departments were working on similar initiatives and duplicating work. A central location for all plans and initiatives prevents this from happening and fosters collaboration between teams.

AchieveIt gives Save Mart’s managers and teams the opportunity to transform their performance data and activity into actionable insights. This kind of capability would be challenging for any company, but especially so for a complex operation like Save Mart, spanning multiple locations, geographies, business models and brands. Says Save Mart’s Project Management Office Leader, Frank Troglione, “It allows us to see how all the various departments are working and how they can work together more seamlessly. We can often see problems individual departments may not see on their own. Then we can alert them and check if support is needed to help solve the issue.”

A Supermarket Gets Serious About Strategy

SUPERMARKET GETS SERIOUS ABOUT STRATEGY
In order to thrive in a high-volume/low-margin industry filled with price-sensitive shoppers and abundant competitors, Save Mart Supermarkets has had to keep its execution on point. AchieveIt is the company’s secret weapon.

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3. Operational Execution

Ideally, strategic initiatives are broken into projects or goals that are tracked in an operations plan. Think about the strategic plan as managing the vision for the future, while the operational plan runs the day-to-day of the business. These plans also often live in Excel documents with hundreds of rows. Operational projects are often tracked on a monthly basis, and many of them have more binary tracking measures than strategic initiatives; either the operational project was completed, or it wasn’t.

For example, Texas Tech University needed a way for its six medical campuses and many employees to easily report on more than 20 new initiatives as part of a $75 million grant opportunity. Senior Director Paul Fowler says, “AchieveIt gives us the flexibility to look at initiatives from multiple perspectives – to manage these very vast and broad-scoped projects over multiple years. It has become such a godsend for us.

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TEXAS HOSPITAL ACHIEVES MORE FUNDING
With $75M on the line, Texas Tech University needed a way to get its six medical campuses and many employees to deliver grant-worthy insights on over 20 new initiatives. AchieveIt made it possible.

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4. Risk Management

Organizations in highly regulated industries, such as utility providers, are required to track a variety of risk mitigation and compliance plans. As one of our customers said, “When I saw AchieveIt, I realized it was perfect. We can directly map our existing risk management plans into the open platform exactly how we want them. We can set up accountabilities and automatic reminders for project owners to record their updates, so we don’t have to use ‘people hours’ to badger team members for updates – calling, emailing or compiling PowerPoints or Word Documents.”

Many companies have clear risk and compliance plans, but lack an easy, quick, efficient way to track improvement and mitigation activities. Every audit typically creates a long to do list of items that need to be completed ASAP, and AchieveIt can help track that information. In the words of our customer Dina, Program Director for Performance Improvement for the University of Wisconsin Transplant Program, “We really appreciate the consistency across how we are documenting. I actually can’t wait for CMS Surveyors to come and ask about our projects. I’ll literally open AchieveIt and say, ‘What would you want to see? Take your pick.’ It’s revolutionary.”

The UW Health Transplant Program Excels at Compliance

UW HEALTH TRANSPLANT PROGRAM EXCELS AT COMPLIANCE
UW Health Transplant Program revolutionized their compliance processes and QAPI program tracking with AchieveIt

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5. Portfolio Management

Larger organizations can use AchieveIt to track entire portfolios of projects, across regions, business units, subsidiaries or departments. For these customers, AchieveIt provides an easy way to look across previously-siloed areas of activity, and easily see progress towards the most critical initiatives in each.

For example, before AchieveIt, CHRISTUS Health’s Program Manager of Strategy Management said, “Imagine – the Chief Strategy Officer would walk down the hall, and say ‘I need to know how we’re performing on all of our ambulatory strategies – in the next 45 minutes.’ And we couldn’t quickly and easily say, ‘Here’s how they’re performing.’” Now, she says, “[With AchieveIt], we’ve been able to track our performance like never before. Being able to actually see the numbers, and see not just how each hospital or region is performing, but how the health system as a whole is performing is incredible.”

A Vast Health Network Gets Help with Healthcare Plan Execution

VAST HEALTHCARE NETWORK EASES REPORTING TO IMPROVE INSIGHT
CHRISTUS Health is one of the 10 largest Catholic health systems operating in the United States and Latin America. Despite their vast reach, it took less than three months for eight pilot regions to roll out AchieveIt and start seeing results.

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6. Project and Initiative Management

Projects and initiatives can range greatly in size. An executive at a major coffee retailer shares, “Imagine – our operations engineer would update the project tracker with the full design details for one location. That’s a full page for one location – and then there’s 30 more coming down the pipe. And he has to find a vacuum cleaner that we can use in every retail location nationwide. We’ve got all these big and little things, and it’s all important work. Our teams out in the field rely on us to provide what they need to be successful and take care of our guests.”

So how do you track projects that are at the scale of launching a new brand and opening 30 new locations, while also finding vacuum cleaners and a new supplier for stir sticks? Initially, this customer used Microsoft Excel and PowerPoint, but, “It was just so cumbersome to manage. It’s safe to say my team LOVES AchieveIt. It has changed the way we work. When a new initiative comes up, everyone immediately says, ‘Put it in AchieveIt.’ It’s designed to help focus on the goals of this type of department. It’s simple to use and saves time.”

Coffee Giant Accelerates Growth Case Study

COFFEE GIANT ACCELERATES GROWTH
With five brands operating under the parent company, this coffee chain has grown to be one of the largest in the US. Yet with tremendous growth comes opportunity for tremendous stress, especially for the Operational Strategy and Execution group. AchieveIt was able to transform the group’s outlook in less than three months.

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7. Process Improvement and Cost Reduction

Organizations are constantly looking for ways to operate more efficiently and for less cost. The outputs of these efforts often take the form of a process improvement or cost reduction plan which outline the projects and initiatives necessary to drive change in a certain area. One of our customers tracks these projects in 90-day sprints. They identify 20-30 initiatives that can be completed in three months, then track the process of completion on a weekly basis. This keeps the initiatives top-of-mind for all the individuals involved and gives plenty of opportunity to get projects back on track if anything unexpected happens.

How Can We Help You?

Curious to see if AchieveIt could help you track and monitor your plans and projects? Sign up for a demo with a product specialist. We’ll learn more about your current processes, share a few quick facts about AchieveIt, and let you decide if you’d like to continue the conversation from there.