The Definitive Guide to Healthcare KPIs


In today’s ever-changing healthcare environment, organizational leaders must be more knowledgeable than ever if they want to enhance execution and drive results. This requires a true understanding of the terms and hierarchies involved in the planning and structuring of their organizations.

This guide is designed to walk you through this process in a straightforward manner. Filled with explanations, practical examples and useful information on how to distinguish between a business process and a service line or a KPI from a strategic plan initiative, you will be better prepared to lead all of your strategic initiatives and start seeing results with this by your side.

In this guide, you will learn:

  • The definition of core competencies.
  • The meaning of the term ‘key business processes.’
  • The reasons business processes are separate from service lines.
  • How key performance indicators help you manage your business processes.
  • The differences between key performance indicators and strategic plan objectives.
  • How to use dashboards and scorecards to track performance.
  • Example business processes and KPIs that hospitals use.


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