CUSTOMER STORY

Mount Carmel Medical Group

How a hospital group established comprehensive reporting and communication with AchieveIt

ABOUT MOUNT CARMEL MEDICAL GROUP

The Mount Carmel Medical Group is an organization of over 250 physicians providing specialty care throughout central Ohio. Mount Carmel Medical Group is a subsidiary of the Mount Carmel Health System.

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LIFE IS GOOD

Mount Carmel provides care through four central Ohio hospitals — Mount Carmel East, Mount Carmel West, Mount Carmel St. Ann’s and Mount Carmel New Albany. As an integrated health system, Mount Carmel also offers a free-standing emergency care centers, surgery centers, outpatient facilities, physician offices and community outreach services.

BIG CHALLENGE

Despite successful community care, individual practices were completely disconnected from the strategic goals of the over-arching system – Mount Carmel Health System. Reporting and communication between the Medical Group and their parent organization was ineffective and often difficult. When Mark Vorherr came on as President of the Medical Group, he knew he needed to align his new group to the strategic goals of the health system with a reliable tracking system and attestable reporting.


HELP ARRIVES

So, Mark turned to AchieveIt. He created Annual Operating Plans for each fiscal year that tied his group’s work to the Mount Carmel Health System’s top four strategic goals. Department leaders were given ownership of objectives and tactical level work within the plan to regularly communicate their progress.

LIFE IS EVEN BETTER

Now, Mark has a single source of truth to provide comprehensive reporting on how a group of over 250 individual practices are all supporting Mount Carmel’s strategic goals. In addition to reporting, how individual work directly contributes to incremental execution of strategic goals is visible year over year. In Mark’s words, the Medical Group was completely ‘flying blind’ prior to AchieveIt, and he fully believes the platform will help continue to drive organizational maturity in both Mount Carmel Medical Group and Mount Carmel Health System.

AchieveIt Customer Story - Mount Carmel Medical Group
AchieveIt Customer Logo Mount Carmel Medical Group
  • INDUSTRY
    Hospital & Health Care
  • USE CASE
    Operational & Strategic Planning
  • DEPARTMENT
    System Wide

Achievelt is driving better results for that future vision that we’re setting out on, and the direction we want to take our health system. It’s ensuring that we get there and that we optimize the performance along the way.”

- Mark Vorherr
President

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