At achieveit we’re always looking for ways to enhance the way people work together to complete their shared goals. We’re lucky to have everyone under one roof but what happens as you expand out nationally or globally? You still need to get work down and execute on your strategic plans so not being in the same place is not an excuse. So what can we do to ensure we’re harnessing the collective talents of our organization with everyone “sitting” in different locations?
I recently read an article by Bill Ryan titled, “Social will not succeed without business process integration” which touched upon how organization tend to purchase software and let it sit on the shelf. Ryan’s example centered on the mass adoption of Microsoft’s Sharepoint because of its promise to enhance collaboration throughout the organization. Ryan highlights the fact that most people don’t use Sharepoint to its fullest potential and it just sits on the shelf. I can’t think of anything worse than paying for something you don’t use. How can you prevent this?
Designate a champion
Once you buy a new technology, designate someone at your organization as your champion. This will ensure that you have a resident product expert onsite that can assist with questions that come up during implementation. It’s been my experience that working with a resource always make an implementation run smoothly. Boots on the ground are important to ensure that you don’t lose momentum after your initial training.
Don’t feel that you need to get every single person in your organization up and running in a new application 30 days after purchase. It’s better to take a little slower and roll out the items to a smaller group. This way you can work out any outstanding workflow issues and progressively get better as you roll it out to the larger portion of your organization. I’ve been able to take care of IT issues with a small group that made all the difference in the world when we rolled it wide. IT systems are extremely sensitive and they tend to block more items than you can count. Work with you vendor to get through these items.
We sell strategic planning software here at Achieveit. I always recommend that my executive champion clearly spell out what they expect. If you want a quarterly report out, say it. If you want to only see reports run from the system, say it. Eliminate any and all ambiguity and you’ll find a higher adoption rate for your software rollout.
Don’t let great technology sit on the shelf. If you assign resources and expectations to a software implementation, you’ll be set up for success.